Product Delivery

Orders placed before 12:00 are transferred to the Nova Poshta delivery service on the same day.
Orders placed after 12:00 are shipped the next day.

Delivery Options

• Home delivery across Ukraine: 1–3 days, minimum cost from 80 UAH.
• Courier delivery.
• In-store pickup.
• Delivery within Kyiv.
• Nova Poshta delivery: 1–3 days, minimum cost from 70 UAH.

Home Delivery Across Ukraine

Available via Nova Poshta courier service — either cash on delivery or 100% prepayment.
For cash on delivery, the recipient pays an additional Nova Poshta commission for the money transfer.

Your order will be shipped the next day after placement. Delivery takes approximately up to 3 days.
You can pay online with VISA/Mastercard when placing the order.

Free delivery on prepaid orders over 10,000 UAH.

For orders under 1,000 UAH — estimated delivery cost is 70 UAH.

In-store Pickup

You can pick up your order at: Zaliznychne Highway, 2A.
Working hours: Monday to Friday from 11:00 to 19:00 by prior appointment.

Delivery within Kyiv

Delivery in Kyiv is available via Nova Poshta courier service.
Your order will be shipped the next day after placement.

Free delivery on prepaid orders over 10,000 UAH.

For orders under 1,000 UAH — estimated delivery cost is 70 UAH.

Nova Poshta Delivery

Orders placed before 14:00 are transferred to Nova Poshta on the same day.
Orders placed after 14:00 are transferred the next day.

Call us if you have any questions — we'll help you choose the most convenient delivery option.

WDROP cares about every customer, which is why you can choose either cash or non-cash payment — pay when placing your order or upon receiving it.

To make your online shopping experience even smoother, we offer several payment options:

• Online payment via bank card (monobank)
• Bank transfer by invoice and payment details
• Cash payment to the courier
• Monobank "Pay in Installments"
• Cash on delivery via Nova Poshta
• Cash payment at the pickup point

Product Payment

Online Payment by Bank Card

You can fully pay for your order with a Visa or MasterCard at checkout — this is a non-cash payment. It saves you time, as you’ll only need to pick up your order at the post office by showing an ID.

Monobank – Pay in Installments

How to use it:

1. You must have a monobank credit card and the mobile app installed.
2. You can check your available limit in the monobank client app.
3. At the time of purchase, your card must have sufficient funds for the first installment.

Bank Transfer by Invoice and Payment Details

For individuals and legal entities: payment is made based on an invoice at any bank in Ukraine. You can request the invoice through our online store — our staff will send it to your email.

You can pay the invoice:

• At any bank branch or terminal
• Using the Privat24 payment system
• Using Visa or MasterCard via LiqPay

Sole Proprietor: Belei Maksym Vitaliyovych
Tax ID (EDRPOU): 3408106296
IBAN: UA113220010000026008330162790

Cash Payment to Courier

You can pay in cash directly to the courier upon receiving and checking the parcel.

Cash on Delivery via Nova Poshta

You can pay for your order in cash when receiving it at any Nova Poshta branch after inspection.

Cash Payment at Pickup Point

In Kyiv, at Zaliznychne Highway 2A, you can pick up and pay for your order by prior appointment.

With such a wide range of payment options, you can shop online with confidence.
Choose the most convenient payment method and save time!

Returns & Exchanges

Returns or exchanges are handled in accordance with the provisions of the Ukrainian Law “On Consumer Rights Protection” No. 1023‑XII of May 12, 1991 .

Added something to your cart by mistake or missed something at receipt?
Found a defect when unpacking? These things happen —
we understand and will do our best to help.
Just let us know, and we’ll advise on how to proceed.

You may return or exchange the item within 14 days of delivery.

All parcels sent via courier companies are insured.

Upon receipt, please inspect the packaging and ensure there are no mechanical damages.
If they are found, file a damage report and claim the insurance from the carrier.

Return Requirements

• Keep the warranty card and payment receipt.
• Product appearance and packaging must be undamaged, with all tags and labels intact.
• The item must be unused: no signs of wear, scratches, chips, scuffs, etc.
• Repackage the item exactly as you received it.
• The item must not be in the list of non-returnable goods as per the Cabinet of Ministers of Ukraine Decree No. 172 of March 19, 1994.

To help our managers process your request quickly, please describe the issue briefly, attach photos or videos of the item you wish to return, and email them to [email protected].

Each case is considered individually.
To request a return, contact us on weekdays from 11:00 to 19:00:

• +380 (50) 603‑47‑23

Categories of Items That Can / Cannot Be Returned or Exchanged

Can Be Returned or Exchanged

• New products without signs of use within 14 days of purchase.
• New products where color or size didn’t suit you.
• Items that do not match the description or photos.
• Items of inadequate quality.

Important! The product must retain its saleable condition, packaging, receipt (or invoice), and warranty card.

If a replacement item is out of stock, you may:

• Cancel the purchase and receive a full refund.
• Choose other available items from our range, with price adjustment.
• Exchange for the same item when it’s back in stock—we’ll notify you on the day it arrives.

Cannot Be Returned or Exchanged

Under the Ukrainian Consumer Rights Protection Law, the online store may refuse return or exchange in cases such as:

• More than 14 days have passed since purchase and the item has no major defects.
• The item was used (even within 14 days) and is no longer new.
• The item has mechanical damage, packaging is compromised, defects are due to buyer fault or interference (opened, attempted repair), etc.
• The item has been used and has lost its saleable condition, consumer properties, seals, labels, and accompanying receipt.
• A discounted bundle must be returned/exchanged in its entirety.
• The item belongs to a category that is non-returnable per regulations.

List of Non-Returnable Items per Cabinet Decree No. 172 of March 19, 1994

Refund Terms & Conditions

Refunds will be processed within 1–2 business days, and no later than 14 business days after we receive the item at our warehouse for inspection.

Refunds will be issued via bank card transfer.

Locations for Returning Items

• At the pickup point (Zaliznychne Highway, 2A; Mon–Fri, 11:00–19:00).
• By courier via Nova Poshta.

How to Return In-Store:

1. Call us to let us know you’re coming, or email with item photos and receipts.
2. Fill out a return/exchange form.
3. Bring the receipt from our store that came with your purchase.
4. Bring the item in its original, undamaged packaging. Used items or those that lost their consumer properties cannot be returned unless under warranty.

How to Return via Nova Poshta:

1. Call or email us to let us know and get the shipping address.
2. Fill out a return/exchange form.
3. Include the store receipt that came with your purchase.
4. Ship the item in its saleable condition—undamaged, with original packaging. Used items or those that lost their consumer properties cannot be returned unless under warranty.

Customers cover shipping costs for standard-quality returns.

The online store covers shipping costs for defective items.

Unexpected issues can always arise.
If you notice something wrong, tell us.
Our manager will offer possible solutions.